service design.
2 pieces filed under service design
PoliticsJun 9
Small Retail Permit Reform Starts at the Service Counter
For small shops, permit reform is not an abstract policy theme. It is the number of visits, forms, clarifications, and waiting days before trade can begin.
By Mira Faraj
PoliticsJun 8Why the Permit Counter Is Now a Policy Desk
The counter where residents once dropped paperwork has become a live sensor for the quality of government design.
By Lena Holloway