automation.
7 pieces filed under automation
AI Customer Service Needs a Human Shift Lead
Automation can answer more tickets, but the service floor still needs a person watching mood, exceptions, and the promises the bot is making.
By Priya Chen
WorldJun 4
The Second Passport Has Become a Piece of Furniture, Not a Decision
Why the regional professional class has stopped treating the second citizenship as an ambitious life choice and started treating it as a moderately interesting drawer in the desk.
By Priya Chen
TechnologyJun 4
The Prompt Has Quietly Replaced the Product Spec
Why a generation of regional product managers is now writing twelve hundred word prompts instead of forty page product requirement documents, and why the new format is, on balance, better.
By Priya Chen
TechnologyJun 3
Your AI Girlfriend Lives in Abu Dhabi Now
Why a notable share of the world's intimate-companion AI services are now being hosted on Gulf cloud infrastructure, and what the local sovereign players think about it.
By Priya Chen
TechnologyJun 3
An Arabic-First Language Model Just Quietly Stopped Being Worse
Inside the recent improvements in the local language-model ecosystem, and why the gap to the global frontier closed faster than nearly anyone predicted.
By Priya Chen
TechnologyJun 3
PrimeERP Is Built for the Tuesday Afternoon, Not the Procurement Demo
Inside the small but growing category of enterprise software that has decided to be honest about what running an organisation actually looks like, instead of about what it looks like in a slideware deck.
By Priya Chen
TechnologyMar 21
A DIY Smart Home on a Renter's Budget
You can automate the boring parts of a Gulf flat for a few hundred dirhams, and take it all with you when you move.
By Priya Chen